1. Introduction

At Sierrahoover (sierrahoover.com), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Statement outlines our policies and practices regarding the collection, use, and disclosure of your personal data. By using our website or services, you agree to the terms of this Privacy Statement.

2. Information We Collect

We collect various types of personal information to provide and improve our services, including:

Contact Information: Name, email address, phone number, and mailing address.

Payment Information: Credit card details and billing information.

Account Information: Username, password, and account preferences.

Usage Information: Information about how you interact with our website, such as IP address, browser type, and pages visited.

Communication Information: Records of your communications with us, including emails and phone calls.

3. How We Use Your Information

We use the personal information we collect for various purposes, including:

Processing Orders: To process and fulfill your orders, including shipping and delivery.

Communication: To communicate with you about your account, orders, and customer service inquiries.

Marketing: To send you promotional materials, newsletters, and other marketing communications. You can opt-out of receiving these communications at any time.

Improvement: To improve our website, products, and services based on your feedback and usage patterns.

Security: To protect the security and integrity of our website and prevent fraud and unauthorized access.

Legal Compliance: To comply with legal obligations and protect our rights and interests.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

Service Providers: Third-party vendors who assist us in operating our website, processing payments, shipping orders, and providing customer support.

Legal Compliance: When required by law or to protect our rights, we may disclose your information to legal authorities.

Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: The right to request access to the personal information we hold about you.

Correction: The right to request correction of inaccurate or incomplete personal information.

Deletion: The right to request deletion of your personal information.

Objection: The right to object to the processing of your personal information for certain purposes.

Restriction: The right to request restriction of processing of your personal information.

Portability: The right to request the transfer of your personal information to another party.

To exercise any of these rights, please contact us at contactdesk@sierrahoover.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files that are placed on your device when you visit a website. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and the updated Privacy Statement will take effect upon posting.

11. International Data Transfers

If you are located outside of the country where our servers are located, please be aware that your information may be transferred to and processed in the country where our servers are located. By using our website or providing us with your information, you consent to this transfer and processing.

12. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

13. Legal Basis for Processing Personal Information

We process your personal information based on one or more of the following legal grounds:

Consent: Where you have given us explicit consent to process your information.

Contractual Necessity: Where processing is necessary to fulfill a contract with you.

Legal Obligation: Where we are required to process your information to comply with legal obligations.

Legitimate Interests: Where processing is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.

14. Marketing Communications

If you subscribe to our newsletter or opt-in to receive marketing communications, we will use your contact information to send you updates, promotions, and news about Sierrahoover. You can opt-out of these communications at any time by following the unsubscribe link in the email or contacting us at contactdesk@sierrahoover.com.

15. Social Media

We may engage with you on social media platforms. If you interact with us on these platforms, your interactions are governed by the privacy policies of the respective platforms. We encourage you to review their privacy practices.

16. Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our privacy practices and ensure compliance with applicable data protection laws. If you have any questions or concerns about our privacy practices, you can contact our DPO at contactdesk@sierrahoover.com.

17. Contact Us

If you have any questions or concerns about this Privacy Statement or our privacy practices, please contact us at contactdesk@sierrahoover.com. We are here to assist you and address any issues you may have.

Thank you for trusting Sierrahoover with your personal information. We value your privacy and are committed to protecting it.