At Sierrahoover, we are dedicated to providing a seamless and satisfactory shopping experience for our customers. This article outlines our shipping and refund policies to ensure you have a clear understanding of what to expect when you purchase from us.
1. Shipping Destinations
Sierrahoover offers worldwide shipping, allowing art enthusiasts from all corners of the globe to enjoy our exquisite oil paintings. Whether you are located in North America, Europe, Asia, or any other region, we will deliver to your doorstep.
2. Shipping Methods
We offer a range of shipping options to accommodate your needs:
Standard Shipping: Our most economical option, with delivery times varying based on location but generally ranging from 7 to 15 business days.
Expedited Shipping: Faster delivery for those who need their paintings sooner, typically within 3 to 7 business days.
Express Shipping: Our quickest option, ensuring delivery within 1 to 3 business days for urgent orders.
3. Shipping Costs
Shipping costs are calculated based on the weight of your order, the selected shipping method, and the destination. The total shipping cost will be displayed during the checkout process. We periodically offer promotions that include free or discounted shipping.
4. Order Processing Time
Orders are typically processed within 1 to 2 business days. During peak seasons or promotional periods, processing times may be slightly longer. Once your order is processed, it will be shipped according to the selected shipping method.
5. Tracking Your Order
After your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the status of your shipment in real-time through the carrier's website.
6. Delivery Times
Delivery times depend on the shipping method selected and your location. While we strive to meet the estimated delivery times, please note that unforeseen circumstances such as weather conditions, customs delays, and other external factors may affect actual delivery times.
7. Customs and Duties
International orders may be subject to customs duties and taxes imposed by the destination country. These charges are not included in the purchase price and are the responsibility of the customer. We recommend checking with your local customs office for more information on potential fees.
8. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our customer support team at contactdesk@sierrahoover.com. We will work with the carrier to resolve the issue and ensure that you receive your order as quickly as possible.
9. Refund Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your painting, we offer a 30-day return policy from the date of delivery. To be eligible for a refund, the following conditions must be met:
The painting must be in its original condition and packaging.
You must provide proof of purchase.
10. Return Process
To initiate a return, please contact us at contactdesk@sierrahoover.com with your order details and reason for return. Our customer support team will provide you with instructions on how to return your item. Once we receive and inspect the returned painting, we will process your refund within 5 to 7 business days. Please note that original shipping charges are non-refundable, and the customer is responsible for return shipping costs.
11. Exchanges
We do not offer direct exchanges. If you wish to exchange a painting, please follow the return process to receive a refund and place a new order for the desired item.
12. Changes to Shipping and Refund Policy
Sierrahoover reserves the right to update or modify this shipping and refund policy at any time without prior notice. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the effective date of the update.
13. Customer Support
If you have any questions or concerns regarding our shipping and refund policies, please contact us at contactdesk@sierrahoover.com. Our customer support team is here to assist you and ensure a smooth shopping experience.
Thank you for choosing Sierrahoover. We look forward to delivering our exceptional oil paintings to you with the utmost care and efficiency.